Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash. 

 
For your convenience, "drop-off" appointments are available. A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, you will be contacted with the diagnosis and discharge instructions. It is important to give a detailed history to the staff member admitting your pet and leave us a phone number where you can be reached. 

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.


Visitation Policy

You are welcome and encouraged to visit your hospitalized pet.  Our pets are social animals, and while our staff will give them plenty of love and attention, sometimes a visit from the family is "just what the doctor ordered."   Please give us a call before you come in, so we can make any special arrangements or accomodations for your visit.  In the rare case that a visit would not be good for your pet, we will let you know.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, CareCredit, cash, debit cards and personal checks. We are happy to provide you with a Medical Care Plan, so you will have an estimate of the cost of services for your pet.

Bay Animal Hospital
637 West Center Avenue
Essexville, MI 48732
(989)893-4549